del1.png All Answers: General Questions

Do you also deliver abroad?
Most of the items in our range can be delivered throughout Europe. You can choose the desired delivery country during the ordering process, the shipping costs will then be displayed.

If the country of delivery is not in the selection menu, it is likely that we can have it delivered to you. In this case, please contact our customer service, we will be happy to assist you.
To what extent is my data protected?
We attach great importance to the protection of your personal data and to respect for your privacy. This policy aims to inform you of our practices regarding the collection, processing and sharing of the data that you provide to us in store and / or via our websites.
We consider that your personal data constitutes confidential data to which we bring special vigilance.
Can you install the item of an online order?
Azure Boat Services can install a product anywhere in France (refrigerator, pump, air conditioner, ice maker , etc.).
In this case, please contact our customer service, we will be happy to assist you.
What is the warranty period?
The warranty period depends on the product you ordered, you will find this information on your invoice. The warranty takes effect from the date of delivery of the product.
What should I do if my product does not work correctly?
First of all, we invite you to consult the user manual in order to check the installation and the recommendations for 'use.

If the problem persists, contact us by email or phone. Remember to give us your order number.
I would like to contact Azure Boat Services
We are available by phone on +33 (0) 4 68 08 83 48
Monday to Friday
09:00 - 12:30 & amp; 13:00 - 16:00

By email:

by post
3 rue Calypso, Zone Pôle Nautique
There is an error on the site
If you encounter an error on the site, please contact us through our contact form
I have lost my customer account password
You have entered a password that does not work, you have forgotten it or you do not know the password for access to your Customer Area?
To reset your account password, click on "Forgotten password", also available from the identification page.

del1.png All answers: Order and delivery

Is there a minimum or maximum order amount?
No, there is no minimum or maximum order amount. Be careful, however, if the payment is in cash at our workshop, the maximum amount will be 1000 €.
Is online payment secure?
Of course, your online payment is completely secure. You pay for your order by bank card (Visa, Carte Bleue, Mastercard), to our bank's payment server (Banque Populaire) via PayPlug.

All online payments by bank or credit card are carried out via the SSL / TLS security protocol which allows the encryption of your bank details during their transmission to secure bank servers. This implies that no banking information concerning you passes through our site. fraudulent use.
How can I pay for my order?
Online payment for your order takes place after ordering. At the end of the ordering process, you are redirected to a secure page to make your payment.

You can pay online via: credit card (Visa / Mastercard), PayPal. You also have the possibility to make the payment by bank transfer, or in cash directly at our workshop. Please note, in the event of payment in cash, the order will be processed after full payment of the items.
What happens if an item is not in stock?
The product is not available, but this is the period we believe is necessary for we restock, prepare the order and ship it under normal conditions. These availability criteria are defined by our suppliers.
For a more precise deadline, contact our customer service.
When will I receive my order?
Orders are usually processed within 24-48 hours for in-stock items, unless otherwise specified in the product description or your email confirmation.
After your order has been shipped, you will receive an email with tracking information at the email address associated with your purchase. Orders in France normally take 3-7 business days to arrive at destination.
International orders (outside the EU) normally take 2-4 weeks to arrive after being dispatched. Sometimes international orders are delayed at customs, causing the receiving time to increase to eight weeks for delivery. If you are an international customer and you do not receive your package within 8 weeks, please contact us.
I have a doubt about the choice of an article
Contact our customer service, a technician can take care of your request for specific products.
Payment for my order has been refused
First, we invite you to try again. If the payment is refused again, contact our Customer Service to explain the situation encountered in order to be able to provide you with some answers.
We invite you to contact your bank for assistance.
I would like to buy a product not offered on your site
Contact our customer service to obtain availability, a price and the deadline for an item not present on our site.

Impeccable quality of service

Call our customer service at
04 68 08 83 48
From Monday to Friday
9am to 12:30pm / 1pm to 4pm

to help you
before and after purchase

Delivery in France
from 150 euros of purchase
Colissimo & Mondial relay